You’ll know who is handling your files.
Hometown Transaction Coordinators is a boutique Florida real estate support agency. Each agent works with an experienced Lead Transaction Coordinator who serves as their primary day-to-day contact. That Lead TC is backed by a Dedicated Hometown Team that uses people, systems, and technology to support the work behind the scenes and help keep files moving.
Lead TC + Dedicated Hometown Team
You get the personalized, high-touch care of a dedicated relationship coordinator combined with the operational stability of a Florida boutique agency.
Direct phone, text, and email partner. Coordinates the communication and follow-up included in the service you selected.
People, systems, and technology working together through shared processes and cross-coverage to support the work behind your files.
Michelle Martinez sets operational standards and remains accessible whenever an agent or file requires escalation perspective.
The people behind Hometown.
Who they are and why you might see or hear from them across your account, training, and files.
Michelle Martinez
Michelle founded HTC and sets the standard for how our team supports agents and their files.
Mary Martinez
Mary trains the HTC team on the H.O.M.E. standard and how we support our agents and their files.
Angela Paniagua
Angela supports HTC billing and account-related questions for our agents.
Christian Hernandez
Christian oversees operational workflows, technology systems, and project coordination to ensure seamless execution across HTC client files.
One point of contact. A Dedicated Hometown Team working the file.
You’ll meet your Lead TC during Setup. They are your main point of contact, learn how you do business, and keep you connected to what is happening across your files.
Behind that relationship is a tech-enabled HTC team working together to keep the administrative work organized and moving throughout the work you hire us to handle.
How work moves between you and Hometown
Focus on clients, showings, negotiations, and growing your pipeline.
Learns your business and preferences, communicates with you, oversees the work, and surfaces items needing your attention.
People, systems, and technology working together with shared processes and cross-coverage.
Your main day-to-day point of contact.
Your Lead TC learns your business and preferences, communicates directly with you, oversees the work, and surfaces items needing your attention.
The team working behind the file.
People, systems, and technology working together through shared processes and cross-coverage to support the work behind your files.
You always know who to call.
Your Lead TC is your main point of contact. You do not need to figure out who inside HTC handles which part of the file. Start with your Lead TC, and the HTC team takes it from there.
Collaborative. Predictable. Transparent.
Every file we support is built around the same promise: work together, follow a clear process, and make it easy to see where things stand.
Collaborative
We work alongside you and the people involved in the transaction to keep the administrative pieces moving.
Predictable
Your file follows a structured HTC process, so you know how the work will move from one stage to the next.
Transparent
You can see what is moving, what is outstanding, and when something needs your attention.
Communication Standard
Most requests are answered within one business hour. During high-volume days and peak season, please allow up to two business hours.
Experience is built into the team.
Michelle Martinez founded HTC and sets the standards behind how our team supports agents and their files. Your Lead TC is your main point of contact, backed by the systems, team, and experience behind HTC.
If something unusual comes up and the team needs a second set of experienced eyes, or you want to share feedback about your HTC experience, Michelle is available.
Bilingual Transaction Support in English & Spanish
HTC provides English + Spanish support for agents and transaction communication.
What agents usually want to know.
Meet the people who will know your business.
Start with a 15-Minute Fit Call. If HTC is the right fit, Setup is where we learn how you work and introduce you to the Lead TC who will become your day-to-day contact.